TYPE OF PRACTICE
Physical Therapy Chiropractic Multi-specialty Practice Primary Care Dental
HOW MAY EMPLOYEES YOU CURRENTLY HAVE?
1-5 6-10 11-15 16+
PLEASE ANSWER THE FOLLOWING QUESTIONS:
1. I am achieving my financial goals.
Yes Maybe No
2. I have very good success at finding and hiring capable employees.
Yes Maybe No
3. Little competition exists in my area.
Yes Maybe No
4. I give my collection staff a rating of 8 out of 10 or better.
Yes Maybe No
5. In terms of what we deliver to our patients, we are technically the best.
Yes Maybe No
6. I have a regular check on the quality of our service.
Yes Maybe No
7. We use surveys when trying to generate new patients.
Yes Maybe No
8. I often feel guilty about not spending more time with my family.
Yes Maybe No
9. Practice owners should give unexpected bonuses to keep employees on their toes, instead of having a routine system of bonuses.
Yes Maybe No
10. I believe that people can be helped.
Yes Maybe No
11. There has been a downtrend in our profitability over the past 12 months.
Yes Maybe No
12. Employees often don’t understand how their jobs affect others in the practice.
Yes Maybe No
13. The on-going needs of our patients are well defined and are used for re-activating past patients.
Yes Maybe No
14. Patients often complain about errors in their accounts.
Yes Maybe No
15. What we deliver to our patients is normally on time and better than they expected.
Yes Maybe No
16. I use patients’ complaints as a means to improve the practice.
Yes Maybe No
17. We keep a record of new patients and know how effective our advertising/promotion is.
Yes Maybe No
18. There are influences outside my practice that demand my attention right now.
Yes Maybe No
19. It is only natural for labor and management to be mistrustful of each other.
Yes Maybe No
20. There is something missing in my life.
Yes Maybe No
21. We have cash flow problems that need to be resolved.
Yes Maybe No
22. Newly hired employees in my practice are quickly trained and soon functioning well at their jobs.
Yes Maybe No
23. Our promotional materials effective in producing repeat business.
Yes Maybe No
24. I am kept waiting for up-to-date figures on Accounts Receivable.
Yes Maybe No
25. If I had better equipment, I could produce results for my patients.
Yes Maybe No
26. My staff know they’re good; I don’t need to praise them.
Yes Maybe No
27. We have effective and proven programs for generating new patients.
Yes Maybe No
28. There’s quite a bit of stress in my life.
Yes Maybe No
29. Trying to define and measure the results produced by each employee would be a waste of time.
Yes Maybe No
30. There are other things that I think I should be doing with my practice.
Yes Maybe No
31. My practice has been involved in litigation as a defendant within the last two years.
Yes Maybe No
32. I often find myself solving problems that others (managers or employees) should handle.
Yes Maybe No
33. We do not have a regular communication going out to our existing patients.
Yes Maybe No
34. My business has an excellent credit rating.
Yes Maybe No
35. My patients frequently complain about waiting.
Yes Maybe No
36. My practice has no call for “correction programs.”
Yes Maybe No
37. Our practice is getting positive exposure from newspaper articles, free publicity, etc.
Yes Maybe No
38. I’m concerned about my health at times.
Yes Maybe No
39. Teamwork inhibits creativity.
Yes Maybe No
40. There are some problems in my practice for which I have no solutions.
Yes Maybe No
41. The amount of debt that my practice is carrying is a problem or a potential problem.
Yes Maybe No
42. I could get more work done each day if I had fewer interruptions.
Yes Maybe No
43. We do special promotions regularly which are available only to our existing patients.
Yes Maybe No
44. Payroll is always done on time.
Yes Maybe No
45. I haven’t yet trained anyone to manage and care for the production area as well as I do it myself.
Yes Maybe No
46. We keep and use the staff suggestion box (or a similar system).
Yes Maybe No
47. I have at least one employee whose sole job is to develop new business.
Yes Maybe No
48. There are too many accidents/mistakes in my life.
Yes Maybe No
49. A good policy in a practice would be to cut every corner possible in order to increase profit margins.
Yes Maybe No
50. I intend to find a way to be more effective.
Yes Maybe No
51. The long-term profitability of my practice is on an up trend.
Yes Maybe No
52. Communication within my practice flows smoothly and quickly to the right person with no misunderstandings.
Yes Maybe No
53. Our average service delivered per patient is increasing.
Yes Maybe No
54. Tax payments are usually on the late side.
Yes Maybe No
55. Quality of service tends to collapse when I am away from the area for any extended period of time.
Yes Maybe No
56. Our staff training system is an on-going affair.
Yes Maybe No
57. We don’t expect much return from our promotional campaigns.
Yes Maybe No
58. I have one or more physical problems.
Yes Maybe No
59. Most people don’t want to work and do so only because of economic necessity.
Yes Maybe No
60. I’m looking for help to improve conditions.
Yes Maybe No
61. My gross has increased over the last two years.
Yes Maybe No
62. I have a reward system for employees who do more than their share.
Yes Maybe No
63. We are losing business because of inadequate follow-up of existing patients.
Yes Maybe No
64. I can lay my hands on all financial statements at short notice.
Yes Maybe No
65. My staff takes pride in pleasing the patient.
Yes Maybe No
66. I have several people in training at this time to take over positions senior to those they now hold.
Yes Maybe No
67. Generating new patients is not an essential part of our marketing.
Yes Maybe No
68. Others have influenced me in making decisions that I have later regretted.
Yes Maybe No
69. Expansion isn’t always desirable.
Yes Maybe No
70. There is something that I need to change or things will worsen.
Yes Maybe No
71. There is an external factor which is a threat to the viability of my practice.
Yes Maybe No
72. I sometimes wonder how productive my employees really are.
Yes Maybe No
73. We have a complete database of past and present patients.
Yes Maybe No
74. I would like to receive the financial reports more quickly.
Yes Maybe No
75. I sometimes cringe and want to hide when my employees are speaking to patients.
Yes Maybe No
76. We get along very nicely without any staff training.
Yes Maybe No
77. Public relations is an essential part of our marketing.
Yes Maybe No
78. I sometimes experience periods of worry and depression.
Yes Maybe No
79. Most problems between people can be resolved with communication.
Yes Maybe No
80. Most things that claim to help people actually do more harm than good.
Yes Maybe No
81. My practice is dependent on additional external funding for continued survival.
Yes Maybe No
82. I keep graphs of all the key statistics of my practice.
Yes Maybe No
83. We have a very loyal and expanding patient base.
Yes Maybe No
84. The fixed assets inventory is complete and up-to-date.
Yes Maybe No
85. There is excellent coordination of finance, supplies, personnel, logistics, etc. in my practice.
Yes Maybe No
86. We apply the principle of quality control to our entire practice.
Yes Maybe No
87. I keep separate records of new patients and repeat patients.
Yes Maybe No
88. The rewards of operating my practice far outweigh the difficulties.
Yes Maybe No
89. A good leader would not hesitate to sacrifice an individual for the good of the group.
Yes Maybe No
90. There isn’t anything someone else could tell me that would help me run my practice better.
Yes Maybe No
91. My practice’s cash position is better than it was a year ago.
Yes Maybe No
92. Overall, morale in my practice is very high.
Yes Maybe No
93. 50% or more of our gross comes from a very small percentage of our patients.
Yes Maybe No
94. I know where the money’s going before it gets spent.
Yes Maybe No
95. If we did a survey of our patients, at least 90% of them would say they are satisfied with what we delivered.
Yes Maybe No
96. I have a statistic which measures the effectiveness of our quality control.
Yes Maybe No
97. We get new patients from referrals from existing patients.
Yes Maybe No
98. Someone or something else is responsible for the condition my practice is in.
Yes Maybe No
99. A good executive would rather earn money than borrow it.
Yes Maybe No
100. I continually look for ways to improve myself and my practice.
Yes Maybe No